good service partner maximizes your uptime
Digital Dynamics Response can provide you with
outstanding technical service & support. A group of talented experts
is available to assist you. With technical expertise in all major
operating systems, and the capability to work on virtually any type
of hardware, DDR’s technical team can cover your service needs.
When you want quick response, you can rely on DDR. Our
goal is to restore your system as rapidly as possible to maximize
uptime, and minimize downtime. We measure our success by how well we
meet your needs.
first line of support
You can phone DDR for service on DDR’s direct hotline
that is set up exclusively for our contract customers. Your
representative will quick match your request with the appropriate
technical expert. Should you have an equipment or network failure, we
will help you through it and work until the problem is resolved.
at your door
When you have a need service at your location, you can
request on-site support for DDR. We can dispatch an engineer to your
location to get your system up & running again. (Standard with a
hardware maintenance agreement). If you are planning to relocate your
office, we can assist you with disconnecting and reinstalling your
network and other computer equipment.
agreements tailored to meet your needs
DDR is unique in offering service agreements with
optimum flexibility to meet the budgeting and scheduling requirements
of any organization. You can choose from On-Site Flat Rate, Depot
Flat Rate, Contract times, and Customized service. These service
agreements enhance the manufacturers’ warranties by providing locally
stocked parts, faster turnarounds which guarantee the service and you
in demand today.
On-site flat rate service includes parts, labor and
travel costs. You know what your bottom line is and you can budget
accordingly. You can pay on a monthly, quarterly or annual basis.
Ship you computer systems to our location and you can
pay a flat rate on parts and labor. You can use depot service as an
alternative to on-site service or for non-critical systems.
Often your hardware and networking environments demand
a customized solution. DDR can help you define service needs for
special situations as well as critical and non-critical needs.